We are pleased to offer international shipping, ensuring that our products reach customers worldwide. Please review our shipping policy below for important details regarding delivery times, costs, and procedures.

Shipping & Delivery

  • Orders are shipped from outside the customer’s country.
  • Estimated delivery time: 10 to 20 days, depending on the destination and customs processing.
  • Shipping costs vary based on the shipping destination and will be calculated at checkout after entering the shipping address.
  • Local delivery services may charge additional fees upon delivery, such as customs clearance fees and VAT. These charges are the responsibility of the customer.

Order Processing & Tracking

  • Order cancellation requests can only be made within 12 hours of purchase. After this period, the order will be processed for shipping.
  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress.
  • Upon successful delivery, you will receive a confirmation email. If you do not receive your order, please contact us within 24 hours of the expected delivery date.

Delivery Issues & Pickup Policy

  • If the shipping address is incorrect or the delivery person cannot reach you, your order may be placed at a nearby pickup point. You will receive an email notifying you that your order is on hold. Please follow the instructions in the email to collect your order within 5 days.
  • We are not liable for orders that are returned or destroyed due to prolonged non-pickup. Please ensure timely collection to avoid any issues.
  • Alternatively, if you provide the correct address after receiving our notification, the delivery person will attempt redelivery.

Lost Packages

  • In the event of a lost package during transit, customers are advised to contact the local carrier directly for assistance. The merchant is not responsible for lost packages once they are in transit.

For any further inquiries regarding your shipment, please reach out to our customer support team through contact us form. We appreciate your business and are committed to ensuring a smooth delivery experience.